Refund & Cancellation Policy
Last updated: November 5, 2026
We get paid for all work we do.
There are no refunds for work completed. Once labor, materials, or subcontractors have been started on your project, that work is earned and payable in full according to your written agreement.
Right to cancel
Both you and BuildStack Construction LLC have the right to cancel this agreement at any time, for any reason, before work begins.
If you cancel, notify us in writing (email or text to +1 (757) 908-7121 / hello@bizstackperks.com). Cancellation is effective when we receive your notice.
Cancellation fee — less than 48 hours notice
If you cancel an appointment, consultation, or scheduled job with less than 48 hours notice, a cancellation fee applies. The fee covers the time, scheduling, and materials already committed to your job.
- 48+ hours notice: No cancellation fee. Your deposit is refundable or transferable to a new date.
- Less than 48 hours notice: The deposit is forfeited as the cancellation fee.
- No-show: Treated as cancellation with less than 48 hours notice; deposit forfeited.
Deposits & scheduling
Your deposit (typically 30%) reserves your place in our schedule and lets us order materials. Scheduling and material purchasing begin once the deposit clears. If materials have already been ordered or non-refundable permits purchased before cancellation, those actual costs are deducted from any refund.
Work in progress
If we cancel a job after work has started for reasons within our control, we will complete the agreed scope or refund any unearned portion of payments already made for work not performed. If you cancel after work has started, all work completed to date is payable in full, and no refunds are given for completed work.
How we notify you
If BuildStack Construction LLC needs to cancel or reschedule, we will contact you as soon as possible by phone (+1 (757) 908-7121) or email (hello@bizstackperks.com) and offer the next available date or a refund of any deposit paid, minus any non-refundable costs already incurred on your behalf.
Questions
BuildStack Construction LLC · +1 (757) 908-7121 · hello@bizstackperks.com